Terms & conditions

Last updated: 13 November 2026

1. About us

This website and the services described on it are offered by Bigger and Bigger Home Solutions, a proprietorship of Santhosh Kumar Prakash, trading as "Decorguys" ("Decorguys", "we", "us"), GSTIN 29CAPPK4572G2Z6, #1239, 2nd Block, BTM Layout 4th Stage, Bannerghatta Main Road, Bengaluru 560076, with its factory at Survey No. 57, Hommadevanahalli, Begur Hobli, Bengaluru 560083. "Decorguys" is a trademark used by Bigger and Bigger Home Solutions. By using this website or engaging our services, you agree to these terms.

2. Your project agreement comes first

Every project is governed by a signed Interior Design & Execution Agreement and its quotation (Annexure A). If anything on this website differs from your signed agreement, the agreement prevails.

3. Using this website

• Content on this website is for general information and may change without notice.
• Project photos show completed Decorguys work. Colours and textures on screen, including in the kitchen colour selector and 3D views, may differ from actual materials; please rely on physical samples.
• You agree not to misuse the website or copy its content or designs for commercial use.

4. Estimates and quotes

• The interior cost calculator, floor-plan reader and colour selector are planning tools. Their results are indicative, not a quote or an offer.
• A binding price is given only in a written, itemised quotation, which is valid for one week from issue.
• Prices may change up to sign-off or production based on actual site measurements, finishes selected, or changes in scope. We will tell you in writing before any revision applies.

5. Payments

• Payments are made in stages: 10% booking advance; 25% on 3D design approval; 25% on contract confirmation, before production; 35% on material dispatch; and 5% retention, before installation of mirrors, glass, wallpaper and other finishing items.
• Contract values are inclusive of GST. We accept UPI, net banking, cheque and debit/credit cards. Card payments carry a processing fee of 1% (debit) or 2% (credit); bank charges are borne by the client. A receipt is issued for every payment.
• A payment delay of more than one week adds a corresponding number of days to the timeline. If material is ready but cannot be received, storage rent of Rs 2,500 per week applies.

6. Timelines and delay compensation

• The committed handover period (normally 45 working days) runs from design sign-off. Work starts once the 2D designs are approved and 60% of the contract value is received.
• If a delay is attributable to Decorguys, we pay Rs 5,000 per month, pro-rata, after a 14-day grace period, capped at 2% of the contract value.
• Delays from late approvals or payments, site unavailability, client-requested changes, third-party contractors or force majeure extend the timeline and do not attract compensation.

7. Additional services

Deep cleaning, floor protection, debris disposal, electrical labour, painting, and plumbing, gas or civil work are available on a chargeable basis, with estimates shared before the work. We are not responsible for the quality or timelines of contractors engaged directly by the client.

8. Handover

A joint final inspection is carried out before handover. Touch-ups are completed within a mutually agreed time, all units are demonstrated, and your approval is recorded in a handover document signed by both parties.

9. Warranty

• All Decorguys woodwork carries a 15-year warranty against manufacturing defects, with lifetime service support.
• Hardware, appliances and other bought-in items carry their manufacturers' warranties.
• The warranty does not cover normal wear and tear, cosmetic nicks or scratches from use, misuse, neglect or unauthorised alteration, or fading, staining or colour variation in laminates and finishes over time.
• Warranty work is carried out by Decorguys service technicians, with reasonable advance notice.

10. Cancellations and refunds

• If you cancel before production starts, the 10% booking advance is retained towards design and planning costs; any further amount for which work has not started is refunded within 30 days.
• Once production or procurement of custom material has begun, payments for that stage are non-refundable. Made-to-order furniture cannot be returned once installed, except for defects covered by the warranty.
• This does not affect any refund you are legally entitled to for work or material not supplied.

11. Designs, photos and confidentiality

Designs, drawings and 3D renders remain the intellectual property of Decorguys until full payment, after which you may use them for your own home only. We may photograph work for quality records; we use photos for our portfolio or social media only with your consent, which you may withdraw at any time.

12. Decorguys Grove

The Decorguys Grove is a sustainability initiative that is coming soon. Tree counts, species and planting locations are indicative and may change. It creates no contractual obligation.

13. Limitation of liability

Except for the delay-compensation and warranty commitments, neither party is liable for indirect or consequential loss. Our total liability is limited to the contract value paid at the time. This does not limit liability for wilful default, fraud or gross negligence.

14. Privacy

We use the details you share through the website, WhatsApp or email only to respond to you and deliver your project, as explained in our Privacy Policy and in line with the Digital Personal Data Protection Act, 2023. We do not sell your data.

15. Disputes and governing law

Disputes are first resolved through good-faith discussion. If unresolved within 30 days, either party may refer the matter to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Bengaluru. These terms are governed by the laws of India and the State of Karnataka, with courts at Bengaluru having jurisdiction, subject to arbitration.

16. Contact us

Decorguys Studio, #1239, 2nd Block, BTM Layout 4th Stage, Bengaluru 560076. WhatsApp +91 96111 15005 · [email protected]