Privacy policy
How Decorguys collects, uses and protects your information.
Last updated: 13 November 2026
This policy explains what information Decorguys collects when you use decorguys.in or contact us, why we collect it, and the choices you have. Decorguys is a trading name of Bigger and Bigger Home Solutions, #1239, 2nd Block, BTM 4th Stage, Bannerghatta Main Road, Bengaluru, Karnataka 560076 ("Decorguys", "we", "us"). We handle personal data in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
- What you send us: your name, phone number, email, the area you live in, details of your home and anything you write when you message us on WhatsApp, call, email or fill in a form
- Floor plans: if you use the interior cost calculator, the picture of the floor plan you upload
- Job applications: your CV and the details you send to [email protected] or on WhatsApp
- How the website is used: pages visited, clicks, device and browser type, approximate location (city level) and how you arrived, collected through cookies and similar tools described below
- Colour selector: the laminate shades being tried right now are shown as an anonymous live count. Your IP address is converted into a one-way code that cannot be turned back into the address, kept for under a minute to count unique visitors, and never linked to your name
Why we use it
- To reply to you, arrange a design visit, prepare designs and quotes, and carry out and support your project
- To give you an estimate from your floor plan
- To consider your job application
- To understand which pages are useful and improve the website
- To measure our advertising and show relevant Decorguys ads on platforms such as Google, Facebook and Instagram
- To meet legal, tax and accounting obligations
We use your information only with your consent (for example, when you contact us or upload a plan) or where it is needed to provide the service you asked for or to comply with the law. We do not sell your personal data.
Floor plans and the cost calculator
When you upload a floor plan, it is sent securely to our AI service provider, Anthropic, which reads the room names and sizes so the calculator can price your home. The picture is used only for that reading. We do not store it on our website, and under our provider's commercial terms it is not used to train AI models. Please do not upload documents that show more than the plan itself, such as names or ID numbers.
Cookies and analytics
decorguys.in uses the following services, which may set cookies or similar identifiers in your browser:
| Service | Provider | What it does |
|---|---|---|
| Google Tag Manager | Loads the tools below | |
| Google Analytics 4 | Counts visits and shows which pages are useful | |
| Google Ads | Measures enquiries that come from our ads | |
| Meta Pixel | Meta (Facebook, Instagram) | Measures our ads and lets us show them to people who visited the site |
| Microsoft Clarity | Microsoft | Shows, without names, where visitors click and scroll so we can fix confusing pages |
| Browser storage | Decorguys | Remembers small things on your device, such as whether you closed the chat bubble |
You can block or delete cookies in your browser settings, use the Google Analytics opt-out, and manage ad preferences in your Google and Facebook account settings. The website still works without these cookies.
Who we share it with
- Our own team: designers, project and factory staff who work on your home
- Service providers who help us run the business, such as our website host, WhatsApp, email, Google Workspace, the analytics and advertising tools above and our AI provider for floor plans. They may process data outside India, under their own security and privacy commitments
- Partner vendors who carry out parts of your project, such as plumbing or civil work, only the details they need
- Authorities, where the law requires it
How long we keep it
Enquiries that do not become projects are kept for up to two years, so we can follow up if you return. For clients, we keep project records for as long as your warranty and service support run, and accounting records for as long as the law requires. Job applications are kept for up to one year. Analytics data is kept for the period set in each tool, usually 14 months or less.
Your rights
You can ask us to show you the personal data we hold about you, correct it, delete it, or stop using it for marketing, and you can withdraw consent at any time. You can also nominate someone to act for you. To do any of this, write to us at the address below. We will reply within 30 days. If you are not satisfied with our reply, you may complain to the Data Protection Board of India.
Keeping it safe
The website uses an encrypted (https) connection. Access to customer information is limited to the people who need it for your project. No system is completely secure, but we take reasonable steps to protect your data and will tell you and the authorities if a breach affects you, as the law requires.
Children
The website is meant for adults planning their homes. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy as the website or the law changes. The date at the top shows the latest version.
Contact and grievance officer
For any question or request about your data, contact our grievance officer at [email protected] or +91 96111 15005, or write to Bigger and Bigger Home Solutions (Decorguys), #1239, 2nd Block, BTM 4th Stage, Bannerghatta Main Road, Bengaluru, Karnataka 560076.